Frequently Asked Questions

Scan the QR code in your room to open your hotel's boutique. Browse the catalog, add items to your cart, and check out with your name, email, and room number — no account required.

Place your order before 11:30 PM and it will be ready by 6:00 AM the next morning. Orders placed after the cutoff are delivered the following night.

A driver delivers your order overnight to your hotel's reception, where it's held for you to collect or have brought up to your room.

We accept all major credit and debit cards through Stripe, our secure payment processor. Your card details are never stored on our servers.

Yes — contact your hotel's front desk before the 11:30 PM cutoff to cancel or amend an order. Once an order is being prepared, refunds are handled on a case-by-case basis.